Frequently Asked Questions at Regency Volkswagen

See some of the commonly asked questions about owning a Volkswagen with answers from Regency Volkswagen as well as the Volkswagen Canada website.

Q: WHAT ARE THE CURRENT SPECIALS ON YOUR VOLKSWAGEN VEHICLES?

A: To view current special offers please visit our Vehicle Specials page. You may also visit or contact the dealer of your choice for more details or call us at (604)461-5000.

Q: HOW CAN I GET THE VEHICLE HISTORY BEFORE I PURCHASE A USED VOLKSWAGEN?

A: You can obtain vehicle history by purchasing a Carfax or Carproof report simply by visiting www.carproof.com

Q: WHY ARE CERTAIN MODELS CONFIGURED DIFFERENTLY IN THE U.S. VERSUS CANADA?

A: Volkswagen Canada configures its model line-up independently from other markets, based on the needs of Canadians and Canadian legal regulations.

Q: I’M TOLD TDI ENGINES ARE BEST SUITED FOR HIGH-MILEAGE USERS. WHY IS THAT?

A: TDI engines are available at a premium, and these engines are designed to be driven long distances in order to take full advantage of their fuel efficiency. A diesel engine running a short distance will not be operating at the proper temperature, which increases the risk of carbon build-up. Of course, our gasoline engines are also extremely efficient. So no matter which you choose, you’ll save at the pump.

Q: CAN I PURCHASE MY VOLKSWAGEN VEHICLE DIRECTLY FROM THE MANUFACTURER?

A: No. All of the retail sales of vehicles in Canada are done directly through the many Canadian Volkswagen dealers. Volkswagen Canada is the importer and is responsible for the warranties offered on Volkswagen vehicles.

Q: WHERE CAN I OBTAIN INFORMATION ON VOLKSWAGEN CERTIFIED PRE-LOVED VEHICLES?

A: To obtain more information regarding our Certified Pre-Loved vehicles, please visit Regency Volkswagen used vehicle inventory, as we are the only ones who sell certified Pre-Loved Volkswagens. To get more information on the Certified Pre-Loved warranty, inspection, and to access the Certified Pre-Loved vehicle locator, please contact our sales team.

Q: WHERE CAN I REVIEW THE SAFETY RATINGS FOR MY VOLKSWAGEN?

A: Please review the safety rating of any Volkswagen by visiting Safercar.gov at http://www.safercar.gov/

Q: DOES VOLKSWAGEN SUPPORT A MOBILITY PROGRAM?

A: Yes, we do offer a mobility program. For more details please call us at 1-800-822-8987.

Q: WHICH VOLKSWAGEN MODELS ARE DESIGNED TO TOW A TRAILER?

A: We recommend towing with the Touareg, the Routan or the Tiguan, as they are designed with this function in mind. We offer trailer hitches for these 3 models. The hitch will be covered by a 4-year warranty if installed at the time of purchase or lease. Our other models are designed for passenger usage, and only some have trailer towing specification. Please refer to your Owner’s Manual or Regency Volkswagen for more details.

Q: ARE THERE ANY VOLKSWAGEN MODELS THAT CANNOT TOW A TRAILER?

A: Some models cannot tow a trailer, and this model-specific information is clearly stated in the Owner’s Manual under the technical specification in section 3.3.

Q: WHY ARE CERTAIN MODELS SOLD IN EUROPE NOT OFFERED IN CANADA?

A: One reason is that other markets have different emission and safety regulations. All vehicles sold in Canada meet or exceed the highest standards set by Transport Canada.

Q: WHEN SHOULD I CHANGE MY TIMING BELT?

A: The replacement of the timing belt of your vehicle depends on many factors. You can find the recommended timing belt replacement intervals in section 1.1 of your Owner’s Manual or by inquiring at our service department.

Q: IS THERE ANY WARRANTY ON TIRES WITH A NEW VOLKSWAGEN?

A: The warranty for tires on your new Volkswagen vehicle is honoured by the tire manufacturer.

Q: WHAT IS COVERED UNDER THE CORROSION WARRANTY?

A: This limited warranty covers any repairs or replacement of body sheet metal panels that have been perforated by rust. For more information, please see the warranty section (1.1) of your Owner’s Manual.

Q: CAN I INSTALL BIGGER ALLOY WHEELS ON MY VOLKSWAGEN AS APPROVED BY VOLKSWAGEN CANADA?

A: You may increase the wheel diameter on many models as long as you keep in mind certain specifications, such as outer tire diameter, ground clearance wheel offset… Regency Volkswagen can help you select the factory-approved wheel and tire package that is best suited for your Volkswagen.

Q: DOES VOLKSWAGEN SELL ANY FACTORY-APPROVED PERFORMANCE PARTS?

A: Volkswagen sells specific performance parts for various models. These components include performance exhaust, sport-tuned coil springs, accessory alloy wheels, body kits, spoilers, etc. Please contact or visit our parts department for more details and installation rates.

Q: WHERE CAN I FIND INFORMATION ON THE TYPES OF TIRES FOR MY VEHICLE?

A: There are many criteria to consider when choosing a tire, such as size, load index, traction rating and speed rating to name just a few. Contact our Parts Advisor for any inquiries.

Q: IF I INSTALL AN AFTERMARKET PART ON MY VEHICLE, WILL IT BE COVERED UNDER WARRANTY?

A: No. Any damage or defects caused by the use of non-genuine Volkswagen parts are not covered by Volkswagen Warranties. Only Volkswagen parts and accessories are covered by the Volkswagen parts warranty.

Q: ARE PRICES ON VOLKSWAGEN PARTS COMPETITIVE?

A: In many cases, our prices are comparable and provide great quality and value. Volkswagen Canada provides parts to its authorized dealers and includes a Manufacturer’s Suggested Retail Price (MSRP). Volkswagen dealers are free to adjust their retail price. We continually revise and compare our MSRP to be competitive.

Q: WHAT IS THE WARRANTY ON VOLKSWAGEN ACCESSORIES?

A: When installed on a new Volkswagen vehicle prior to delivery, the warranty on accessories increases to 4 years/80,000 km, whichever occurs first. If purchased over the counter or after taking delivery, all genuine Volkswagen accessories carry a spare parts warranty of 1 year/20,000 km, whichever occurs first.

Q: WHAT IS THE WARRANTY ON VOLKSWAGEN PARTS? WHAT IF I INSTALL THEM MYSELF?

A: Volkswagen parts installed at the dealership carry 1 year or 20,000 km spare parts warranty, whichever comes first. Genuine Volkswagen mufflers, shocks, struts and strut inserts have a limited lifetime warranty. Volkswagen parts sold over the counter come with a reduced coverage limited to the part itself, not including labour.

Q: WHERE CAN I OBTAIN INFORMATION ABOUT FUEL ECONOMY, INCLUDING CO2 FOOTPRINT FOR MY VOLKSWAGEN?

A: You can visit the Natural Resources Canada website for this information on your vehicle.

Q: I WOULD LIKE TO KNOW THE DELIVERY DATE OF THE VEHICLE I JUST ORDERED. WHO CAN PROVIDE ME WITH THIS INFORMATION?

A: For the most up-to-date delivery information, please Regency Volkswagen. We have access to our distribution system and support team to source the latest details.

Q: CAN I GET MY VOLKSWAGEN SERVICED AT ANY VW DEALER?

A: Yes, you may visit any Canadian Volkswagen dealership for your maintenance or repairs.

Q: MY ENGINE MALFUNCTION LIGHT IS ON. CAN I KEEP DRIVING MY VEHICLE, OR SHOULD I HAVE MY VEHICLE TOWED?

A: If the yellow check engine light stays on (not flashing) you may continue to drive the vehicle. Please schedule a visit to the Volkswagen dealer as soon as possible. If the yellow check engine light is flashing, please pull off to the side of the road safely, and arrange to have the vehicle towed to the dealership.

Q: WHAT IS COVERED UNDER EMERGENCY REPAIR?

A: In the event that it is impossible or unreasonable in an emergency to drive or tow the vehicle to the nearest authorized Volkswagen dealer, Volkswagen will review reimbursement to the purchaser the reasonable cost of warranty repairs performed by service facilities other than an authorized Volkswagen dealer. If an emergency repair was performed by a non-Volkswagen service facility, it is important to keep all original receipts, repair orders, and parts removed from your Volkswagen. A statement describing the circumstances which prevented the owner from bringing the vehicle to an authorized Volkswagen dealer is also required. These requirements must be submitted to your preferred dealer in support of a request for possible reimbursement.

Q: WHAT IS COVERED UNDER ROADSIDE TRIP INTERRUPTION?

A: If your registered Volkswagen vehicle is disabled because of a mechanical breakdown over 160 kilometers from your residence, and the repair is covered under your New Vehicle Limited Warranty, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. For more information, please see the 24-hour Roadside Assistance brochure supplied with your Owner’s Manual or contact Roadside Assistance at 1-800-411-6688.

Q: WHY SHOULD I GO TO MY VOLKSWAGEN DEALER FOR AN ACCIDENT REPAIR?

A: Your authorized Volkswagen dealer is the best choice for all of your Volkswagen needs. In the case of an accident repair, your Volkswagen dealer will have access to genuine Volkswagen parts for your vehicle. Furthermore, they have the technical knowledge and expertise to repair your vehicle should any further damage to your Volkswagen be noticed.

Q: WILL MAINTAINING MY VEHICLE AT A VOLKSWAGEN DEALER INCREASE MY RESALE VALUE?

A: Properly maintaining your vehicle from day one according to the manufacturer’s guidelines and schedule is the surest way to maintain a top resale value. Since automobile technology changes continuously, your Volkswagen dealer has the most current service and maintenance information for your Volkswagen model. Furthermore, knowing that the records of your maintenance are kept under one roof and that genuine parts were used on your Volkswagen will provide you and potential buyers with peace of mind.

Q: MY VOLKSWAGEN DEALER IS SUGGESTING SHORTER MAINTENANCE INTERVALS THAN WHAT IS WRITTEN IN MY OWNER’S MANUAL, ARE THEY CORRECT?

A: The service intervals schedule in your Owner’s Manual is based on vehicles operating under normal conditions. In the case of severe conditions, such as extremely low temperatures and/or excessive dust, it is necessary for some services to be performed between shorter scheduled intervals. This applies particularly to engine oil changes and the cleaning or replacing of the air cleaner filter element.

Q: WHAT IS THE ROADSIDE COVERAGE INCLUDED WITH MY NEW VOLKSWAGEN?

A: Please see section 1.1 of your Owner’s Manual for 24-hour Roadside Assistance coverage for your Volkswagen.